Oct 2, 2013

Emotions and Decision-Making Processes in Management

Group decision remains of the utmost importance for organizations to work group members , large and small , but what emotions run together and how such an emotional impact on decisions? In this research , more than 100 managers from three multinational organizations , all of which had been placed in an environment that make the decisions of high- level management , have been studied to the emotions that influence that affects the determined group dynamics and how these emotions have contributed to the overall result .

Feelings are rarely studied in relation to the decision-making group. But as a team , a variety of emotions are evident and influence decision-making . Using data from 20 simulated firms a total of 106 managers, run attend the training programs for management , current research has examined how four classes of emotions - the realization approach , resignation and antagonists - were associated with team decision-making process ( alternative generation and evaluation replacement ) and team cohesion . The results showed that over time consistently intense levels of performance that approach and antagonistic feelings were negative stand on the process of collective decision-making in context. Feelings of resignation , not the high intensity in this research were reported showed a positive relationship to team cohesion .

Emotions influence decision-making processes and the relationships between individuals: negotiator with a high degree of anger not only achieve less frequent profits, but also the impact on the willingness of partners to work together in the future. However, anger is not the only emotion that the policy may occur. Despite recent efforts to investigate the various forms of collective emotions and their influence on organizational processes , has very little empirical work on the collective emotions were carried out in relation to the decision-making team . The purpose of my study was to address some of these gaps in organizational research and investigate the extent to which emotions are making in the management team related. I examined alternative generation and alternative evaluation and team building - a process in which members of the group makes the team while enjoying teamwork are required .

The use of teams in organizations become more widespread decisions increasingly require strategic decision making team , given the high stakes . Nevertheless, the advantages and disadvantages of team decision-making must be considered. To be taken by the teams thought to beneficial for at least two reasons: the pooling of knowledge , expertise and skills and commitment of the team and its decisions (ie, team building ) . First, the sharing of knowledge , skills and know- how is essential for the quality of decisions made ​​by the teams. Secondly, it was argued that the team members have a greater tendency to support the decisions of the group if they have attended , and listened to , and strengthening the commitment to present and future decisions. These decisions are taken and accepted by all members , have a better chance of successfully implemented.

However, the advantages become disadvantages . The variety of perspectives , skills, experiences, opinions and situation should be integrated , leading to dissent , disagreements or conflicts between team members . Although the conflict itself should help the quality of decisions , it can be harmful , especially if the members of the group to engage in conflicts that will be taken personally . Members of the team are faced with uncertainty and ambiguity , which can be a source of stress . In turn , stress and autocratic leadership in a group , the highly cohesive invulnerable , a history of " ideas " (ie - bad decision ) provide that feels . The group unanimously on a realistic assessment of the preferred alternative and currently suffering a deterioration of mental efficiency , reality testing , and moral judgment.
Despite these potential drawbacks , the decision-making group is one of the most important aspects of the group's performance . The processes are usually the collection and dissemination of information , the creation and identification of policy options , the choice of these solutions through the integration of different views of the members , and the implementation of decisions .

The focus of my research is observed strategic decisions in a naturalistic decision making framework . It is characterized by ill- structured problems , uncertainty , dynamics, motion competing goals , time stress, high stakes , multiple players and organizational goals and / or standards. A strategic decision is defined as the important decision in dealing with complex and ambiguous questions and requires a significant commitment of resources the organization. The complexity and ambiguity a strategic decision is too overwhelming to handle usually for one person, the strategic issues are often run by management teams. Interestingly, most of the 20 selected self-managed teams called their decisions most frequently in the study of an arbitrator 's CEO .

Two main processes of decision-making were identified: ( a) the production of alternatives that focus more on the creative process , and (b ) the evaluation of alternatives , the decision- analytic dimension . A group method was chosen , namely the cohesion of the team , contributing to the acceptance and commitment to the decision by all team members .

The study participants were 106 managers from three multinational organizations. They were selected by their management to participate in leadership development seminars. A total of 20 nationalities were represented. Heterogeneous teams , which have been shown to make better decisions when it comes to non-routine and complex problems that arose before the seminar started . The team members work in self-managed team and acts as the Board of the company , they have to manage the business simulation . It was an important part of learning seminar in which the decision-making were investigated.

The simulation was used in this study designed to see the participants , the integration of different functions and capabilities to manage a multinational organization. It is a complex simulation , the large investment needed to deal with multiple inputs , unforeseen events, and competing groups actionable strategies. Simulations have been identified as effective and important in the development of leaders , because they . A viable and cost-effective way to create realistic management, but can not develop threatening situations The participants reported on their feelings at the beginning ( B) , medium ( M) and end (E) of each decision period (see Figure 1).

The results of my research consistently found that intense levels of performance that approach and antagonistic feelings were consistently negative to a process of group decision-making over time together . More specifically , the intense feelings of power were negatively related to the evaluation of alternatives. These results indicate that intense feelings of joy and pride ( two examples of success emotions) can contribute to the morale of the team , but not to make them more efficient and / or effective in their decisions. I observed in the simulation that some teams to stay " high" to the emotions of success showed the characteristic behaviors of complacency and over- confidence typical tendency for these emotions. But in the early stages of the simulation , in which it can be assumed that the momentum built , the intense feelings of power were positively associated with the evaluation of alternatives . Accompanied over time , the combination (ie, maximum intensity for emotion consensus group) developed from increased complexity of the task of a strong excitement , there was a negative relationship between emotions and success evaluation of alternatives .

The relationship between the intense emotions of the approach and team building, a team process was negative. Emotional approach to supporting group work, where they strengthen the connections between people . Team members feel emotions approach mobilized to move forward , and not only committed to the task, but also to work together. However, the approach can lead to emotions scattered attention , or vice versa , to avoid undue concentration and unrealistic goals . Thus, a high intensity of emotions approach to avoid goal conflicts between team members , which in turn result in a negative impact on team cohesion .

Resignation emotions were positively related to alternative production. Fear ( an example of a sense of resignation ) improves the adaptation , because it can be made ​​perceptive to useful signals from the surroundings, and less risk individuals. A low level of anxiety can be beneficial to the production of replacement , as the team will need to find new solutions and new ideas to improve their performance. The type of anxiety used in this situation, the fear of appearing less competent than their peers to be. The shame and guilt ( two emotions withdrawal) and behavioral consequences that support these conclusions . Shame leads to improvement and promotes the prevention of incompetence , guilt contributes to constructive efforts . These properties appear with the activity to generate additional alternatives to better cope with the increasing complexity of the task of decision making.

Conflicting emotions were negatively related to the evaluation of alternatives. Based on strategic decision-making literature, the dichotomy between cognitive and emotional conflict conflict on the fact that anger adversely leads to interpersonal conflict (conflict or emotional) , which in turn affects decision making. Anger inhibits review of all opposing views and decisions.

The results of this study have quite consistently shown that intense levels of emotion , regardless of their positive or negative appeared detrimental to the process of collective decision-making , additional support to the large amount of literature that considers emotion as an inhibitor rather than a facilitator of decision making. I suggest that this research began to find curvilinear relationships between the processes of emotion and decision making, it is a little scary with a lot of anxiety can not , with a bit of pride , a lot of pride can not , etc.. There is no simple dichotomy between good and bad influences affect / mood / emotion. The challenge remains for the future to study the influence of emotions on the actual results of the decision , because it is probably one of the most frequently asked questions when it comes to real consequences of this study.

No comments:

Post a Comment


accredited distance education Ambush Marketing Benchmarking Benefits of MBA Books Branding Business Communication Business Negotiation Career Guide Case Studies CMAT Consumer Adoption Process Corporate Social Responsibility CRM CV Writing Debentures Depreciation Distance Learning Economics topics EMBA Entrepreneurship Finance your MBA Financial Analysis Financial Management Financial Planning Financial statement Formal Report Fund Flow Statement Gmat GRI Group Discussion Hotel Management HR notes International Marketing Leadership Letter of Intent london business school Management Notes Manager of Sales Managerial Decisions Marketing Concepts Marketing Management Marketing Mix Marketing Tips MBA Assignment MBA Careers mba courses MBA Definitions mba degree MBA Dissertation Topics MBA Economics Project MBA Finance Topics MBA Glossary MBA Guide MBA in Australia mba in canada MBA in International Business MBA in IT mba in malaysia MBA in public relations MBA in UK mba in usa MBA Interview MBA Jobs MBA Jobs In Australia MBA Loan MBA Notes MBA Outsourcing MBA Presentations MBA Prjoject Reports MBA Programs MBA Ranking MBA Salary MBA Scholarships MBA Sponsorships MBA Student MBA without GMAT MBO Media Planning Process Mini MBA Motivation Online Accredited MBA online mba Online MBA and Correspondence MBA Opportunity Cost Overseas Education Consultants Part Time MBA PEST analysis PLC Popular Business Schools Porter's 5 Forces Profit Maximization and Wealth Maximization Project Management Project Report Projects Tips Resume Writing Scientific Management Segmentation Strategic management Study Abroad Study in Germany Supply Chain Management SWOT Team Management Skills Theories top mba TQM Trade Discounts Training & Development Trend Analysis Types Of MBA Views of Management viral marketing Women In MBA